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Return Policy

Company Name: MEDIAWALL & CONSTRUCTION LTD
Website: www.tvmediawall.co.uk
Contact Number: 0333 404 2277
Office Address: Quarles Park Road, Chadwell Heath, Romford, RM6 4DE
Email: info@tvmediawall.co.uk

At MEDIAWALL & CONSTRUCTION LTD, we aim to ensure that our customers are completely satisfied with their purchases. This Return Policy outlines the terms and conditions under which returns are accepted for products purchased from our website, www.tvmediawall.co.uk.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 14 days from the date of delivery.

  • The item must be in its original, unused condition and include all original packaging, manuals, and accessories.

  • The item must not have been installed, assembled, or altered in any way.

  • Proof of purchase (such as an order confirmation or receipt) must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Customized or bespoke media walls.

  • Clearance or sale items (unless faulty).

  • Items damaged due to misuse, neglect, or improper installation by the customer.

3. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at 0333 404 2277 or email us at info@tvmediawall.co.uk to initiate a return. Provide your order details and reason for the return.

  2. Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) along with instructions on how to return the item.

  3. Shipping: Pack the item securely in its original packaging and include all accessories, manuals, and proof of purchase. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.

  5. Refund/Replacement: If the return is approved, we will process a refund or replacement as per your request. Refunds will be issued to the original payment method within 7-10 business days of approval.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 0333 404 2277 or info@tvmediawall.co.uk. We may request photographs or additional information to assess the issue. If the claim is valid, we will arrange for a replacement or refund, including return shipping costs.

5. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be accepted if the order has already been processed or dispatched.

6. Important Notes

  • Refunds will only be processed after the returned item has been received and inspected.

  • MEDIAWALL & CONSTRUCTION LTD reserves the right to refuse returns that do not meet the above conditions.

  • For international orders, customers are responsible for return shipping and any applicable customs or duties.

If you have any questions or need further assistance, please contact us at 0333 404 2277 or email us at info@tvmediawall.co.uk.

Thank you for choosing MEDIAWALL & CONSTRUCTION LTD. We value your business and strive to provide the best service possible.

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